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Overview
Orders follow a lifecycle: pending, confirmed, packaging, ready for pickup, forwarded, on the way, delivered and completed, with cancelled, rejected, on-hold and returned branches.
Purpose
Move orders through their stages correctly so stock and reporting stay accurate.
Step-by-step guide
- Open an order and use the status control to advance it to the next valid status.
- Confirm to reserve stock; forwarding deducts stock from the warehouse.
- Use On hold to pause and resume an order.
- Cancel or reject to release reserved stock.
Common mistakes
- Trying to skip statuses; only valid transitions are allowed.
- Forgetting that forwarding is the point where stock is deducted.
Best practices
- Keep statuses up to date so the dashboard and reports reflect reality.
- Use On hold instead of cancelling when an order is only paused.
FAQ
Why can I not change a status?
Only the next valid transitions are offered for the current status.
When is stock reserved vs deducted?
Reserved on confirm, deducted on forwarded, released on cancel or reject.