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Goji Desk Verified

Delight customers with fast, organized, AI-assisted support.

4.8 (29700 reviews) Customer Support Tools 89111 views
$14/mo
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Goji Desk is a modern help desk that turns scattered support requests into a calm, organized queue. Collect tickets from email, chat and your customer portal, route them to the right agent, and resolve faster with AI-suggested replies and a built-in knowledge base.

Give every customer a self-service portal to track their tickets, and give your team SLAs, canned responses and satisfaction ratings to keep quality high as you grow. Goji Desk keeps support personal at any volume — from a solo founder answering tickets to a full support team running shifts.

Features

Shared ticket inbox
Collect every request into one organized, assignable queue.
Multi-channel intake
Capture tickets from email, web chat and the customer portal.
SLA management
Set response and resolution targets with automatic breach alerts.
Priority routing
Send the right tickets to the right agents automatically.
AI-suggested replies
Draft accurate answers in one click with context-aware AI.
Knowledge base
Publish help articles that deflect repetitive questions.
Customer self-service portal
Let customers open, track and reply to tickets themselves.
Canned responses
Reuse polished replies for common questions to save time.
Ticket statuses & workflows
Move tickets through open, pending, resolved and closed cleanly.
Internal notes
Collaborate privately on a ticket without emailing the customer.
Satisfaction ratings
Collect CSAT after each resolution to track quality.
Tags & categories
Organize and report on tickets by topic, product or team.
Agent assignment
Assign, reassign and balance workload across your team.
Escalation rules
Auto-escalate aging or high-priority tickets before they breach.
Macros & automations
Trigger multi-step actions on tickets with one click.
Response-time analytics
Track first-response and resolution times by agent and queue.
Customer history
See a customer’s full ticket history on every conversation.
File attachments
Share screenshots and documents securely within tickets.
Business-hours & holidays
Pause SLAs outside working hours and on holidays.
Performance dashboards
Monitor backlog, CSAT and agent productivity in real time.

Pricing

Choose your Goji Desk plan

Simple, transparent pricing. Switch between monthly and yearly anytime.

New subscriptions are paused while this tool is coming soon. Please check back soon.

Business

Starter

$ 12.60 /mo
$14 10% OFF

30-day free trial

Up to 3 staff seats

  • Up to 3 agents
  • 500 tickets / month
  • Email & portal intake
  • Customer self-service portal
  • Knowledge base (25 articles)
  • Canned responses
  • 300 AI replies / month
  • Basic SLA targets
  • Satisfaction ratings
  • Email support
Most Popular

Professional

Growth

$ 37.05 /mo
$39 5% OFF

30-day free trial

Up to 15 staff seats

  • Up to 15 agents
  • 5,000 tickets / month
  • Multi-channel intake
  • Unlimited knowledge base
  • Priority routing
  • Escalation rules
  • 5,000 AI replies / month
  • Macros & automations
  • Advanced SLA policies
  • Priority support

Business

Business

$ 89 /mo

30-day free trial

Up to 50 staff seats

  • Up to 50 agents
  • Unlimited tickets
  • Unlimited customers
  • 50,000 AI replies / month
  • Custom AI knowledge training
  • Business-hours & holiday SLAs
  • Advanced performance analytics
  • Role-based permissions
  • Advanced localization
  • Dedicated success manager

Cancel anytime · No setup fee

Reviews

4.8 based on 29700 reviews

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Kedar Adhikari 5.0
Easy to onboard agents

New hires are productive in Goji Desk on day one. Canned responses and clear workflows make it simple.

June 5, 2026
Kwame Ali 4.0
The AI replies are accurate

Goji Desk drafts genuinely good answers we can send in a click. It has measurably sped up our team.

May 17, 2026
David Mensah 5.0
SLAs we can actually hit

Goji Desk routing and escalation rules keep us on target. Nothing slips through the cracks anymore.

February 17, 2026
Emma Costa 5.0
Support feels calm again

Since adopting Goji Desk our backlog is under control and CSAT is up. The macros save so much time.

October 21, 2025
Ethan Olsen 5.0
Customers help themselves now

The knowledge base and portal in Goji Desk deflect a big chunk of repetitive tickets. Our team can focus on the hard ones.

September 21, 2025
Tom Ford 4.0
Great visibility for managers

The dashboards in Goji Desk show backlog, CSAT and agent load at a glance. Decision-making got easier.

September 20, 2025
Sam Park 4.0
Our response times halved

Goji Desk organized our chaotic inbox into a clean queue. The AI-suggested replies help us answer faster.

August 2, 2025

Frequently Asked Questions

Yes — every paid Goji Desk plan includes a 30-day free trial. No credit card is required to start, and you can cancel anytime before it ends.

Absolutely. You can change your Goji Desk plan at any time from your dashboard. Upgrades apply instantly with a prorated charge; downgrades take effect at the end of the current billing period.

Goji Desk is billed monthly or yearly. Annual billing is discounted, and you'll always see the exact amount — including any tax — before you confirm at checkout.

We'll alert you as you approach a limit. You can move to a higher Goji Desk tier for more capacity at any time, and your data is never deleted.

Yes. There are no lock-in contracts — cancel whenever you like and keep full access until the end of your current billing period.

Yes. Choose annual billing at checkout to save versus paying monthly; the yearly price is shown on every Goji Desk plan card.

Your data is encrypted in transit and isolated to your own workspace, so no other customer can ever access your Goji Desk data.

Yes — Goji Desk shares your customers, team and workspace with the rest of the Goji suite, so everything stays connected if you add more products.

All Goji Desk plans include support, and higher tiers add priority response times. You can reach our team anytime from your dashboard.

Pick a Goji Desk plan above and start your 30-day free trial — you'll be up and running in minutes, with no setup fee and the freedom to cancel anytime.