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Overview
Staff Performance turns day-to-day work into measurable KPIs, points, levels and rewards. KPIs are pulled from real activity (support handling, customer retention, reviews) and rolled up daily; points feed levels, badges and a leaderboard.
Step-by-step guide
- Open Dashboard → Performance. Owners configure scoring rules in the settings panel (owner-only).
- Review the leaderboard and each member's level, badges and KPI scores.
- Award or adjust points manually where needed; the points ledger records every change.
- Define rewards in the catalogue and approve redemptions when staff cash points in.
- Let the nightly job recompute KPIs and the leaderboard automatically — no manual rollups needed.
Common mistakes
- Expecting KPIs to update instantly — most metrics roll up nightly.
- Changing scoring weights too often, which makes the leaderboard hard to trust.
- Forgetting that only the owner can change performance settings; managers can view and award.
Best practices
- Agree on what each KPI means with the team before turning on rewards.
- Keep the rewards catalogue small and meaningful.
- Use badges to recognise consistency, not just one-off spikes.