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Overview
The order form is customer-first: enter a phone number, add products, choose a courier, and the totals calculate automatically.
Purpose
Create an accurate order quickly, with the right charges and customer details.
Step-by-step guide
- Go to Orders, then New order.
- Type the customer phone; existing customers are found automatically, or fill in name and details.
- Add products by name, SKU or barcode, or add a custom line.
- Choose the courier company; zone and area set the delivery and COD charges.
- Review the summary (subtotal, tax, COD, total) and press Create order.
Common mistakes
- Expecting courier and COD charges before selecting a courier company, they appear only after.
- Leaving a draft, which does not reserve stock until confirmed.
- Editing prices after dispatch, which is blocked; use returns or exchange instead.
Best practices
- Search the customer by phone first to avoid duplicate customer records.
- Confirm the order to reserve stock once it is real.
FAQ
How is tax applied?
Tax comes from your business invoice settings and is added to the total when Charge tax is on.
Can I edit an order later?
Yes, before it is dispatched. After dispatch, use the status workflow, returns or exchange.