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Overview
Support lets you raise tickets with our team and track them to resolution. Each ticket has a department, priority and status; you can reply, attach files, reopen, and rate support once a ticket is resolved.
Step-by-step guide
- Open Dashboard → Support.
- Click Open new ticket and fill in Subject, Department, Priority, optional related tool, and your message; attach files if helpful.
- Open a ticket to see the conversation thread; add a reply (with attachments) to continue.
- Use Close when resolved, or Reopen if the issue returns.
- When a ticket is resolved you can rate the support with stars and a comment.
- Filter your tickets by status and search to find an older conversation.
Common mistakes
- Opening a new ticket for an ongoing issue instead of replying on the existing one.
- Leaving out key details (order number, screenshots) that would speed up a fix.
- Attaching unsupported or oversized files — check the allowed types/size shown on the form.
Best practices
- Use a clear subject and the right department so the ticket reaches the right person fast.
- Keep one issue per ticket.
- Rate resolved tickets — it helps us improve.