Refund Policy

1. Try Before You Buy

Every paid Goji plan includes a free trial. The exact trial length is shown on each plan card at checkout. No charge is taken until the trial ends, and you can cancel at any point during the trial from Billing & Invoices without paying anything.

2. 14-Day Money-Back Guarantee

If you are not satisfied with your first paid subscription payment for a product, contact us within 14 days of that charge and we will refund it in full. You do not need to give a reason.

This applies once per product, to the first payment you make for it — whether you chose monthly or annual billing.

3. Renewals

Subscriptions renew automatically for the billing period you chose, unless you cancel before the renewal date. We email an invoice for every payment.

If a renewal charges you unexpectedly and you have not used the service during that new period, contact us within 7 days of the charge and we will refund it.

4. Cancelling and Unused Time

• You can cancel at any time from Billing & Invoices — there are no cancellation fees and no minimum contract
• When you cancel, you keep full access until the end of the period you have already paid for
• Outside the windows described above, we do not refund unused time on a period that is already running — cancelling stops the next renewal instead
• Your data remains available for export while your account is active; see our Privacy Policy

5. How to Request a Refund

Email [email protected] from the address on your account, or use our contact form, and include your invoice or order number. You can find both in Billing & Invoices.

We reply within 2 business days. Approved refunds are returned to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

6. How Refunds Are Processed

International card payments for our products are handled by Paddle.com, which acts as our authorised reseller and Merchant of Record. Refunds for those payments are issued through Paddle, and Paddle’s buyer terms apply alongside this policy. Where you paid using a local method available in Nepal (eSewa, Khalti, Fonepay, ConnectIPS or IME Pay), the refund is returned through that same method.

We never store your full card details.

7. Exceptions

• Repeated refund requests across multiple accounts, or refunds sought after substantial use of a plan’s included allowances, may be declined
• Accounts terminated for breach of our Terms of Service are not eligible for a refund
• Charges made by a third party you granted access to remain your responsibility — keep your credentials secure
• If you dispute a charge with your bank instead of contacting us, we may suspend the account while the dispute is resolved. Emailing us first is almost always faster

8. Your Statutory Rights

Nothing in this policy limits or replaces any refund, cancellation or withdrawal right you have under applicable consumer law — including the statutory right of withdrawal available to consumers in the EU and UK. Where the law gives you a stronger right than this policy, the law applies.

9. Changes to This Policy

We may update this policy. Material changes will be posted here and, for registered users, notified by email. The policy that applies to a payment is the one published on the date that payment was taken.