Courier sync

Overview

Courier sync connects up to 16 couriers. Bookings create a consignment and tracking number, and inbound webhooks update the order status automatically.

Purpose

Stop entering tracking numbers by hand and keep delivery status live.

Step-by-step guide

1. Open Courier Sync in the dashboard and add a courier company with its credentials.
2. Set the webhook URL shown for that courier in the courier portal.
3. Book a shipment from an order; a tracking number is created.
4. Watch the order status update as the courier sends webhook events.

Common mistakes

• Leaving credentials blank for API couriers, which prevents booking.
• Not registering the webhook URL, so status never syncs back.

Best practices

• Use the manual driver for couriers without an API; tracking still records.
• Run a test booking to confirm the connection works.

FAQ

Which couriers are supported?

16, including NCM, Pathao, DHL, FedEx, UPS, Aramex and more.

What if a courier has no API?

Use the manual or generic REST driver; webhook status mapping still works.