Support tickets

Overview

Support lets you raise tickets with our team and track them to resolution. Each ticket has a department, priority and status; you can reply, attach files, reopen, and rate support once a ticket is resolved.

Step-by-step guide

1. Open Dashboard → Support.
2. Click Open new ticket and fill in Subject, Department, Priority, optional related tool, and your message; attach files if helpful.
3. Open a ticket to see the conversation thread; add a reply (with attachments) to continue.
4. Use Close when resolved, or Reopen if the issue returns.
5. When a ticket is resolved you can rate the support with stars and a comment.
6. Filter your tickets by status and search to find an older conversation.

Common mistakes

• Opening a new ticket for an ongoing issue instead of replying on the existing one.
• Leaving out key details (order number, screenshots) that would speed up a fix.
• Attaching unsupported or oversized files — check the allowed types/size shown on the form.

Best practices

• Use a clear subject and the right department so the ticket reaches the right person fast.
• Keep one issue per ticket.
• Rate resolved tickets — it helps us improve.